TERMS OF SERVICE

 

PRODUCT DESCRIPTIONS

Descriptions and dimensions are as accurate as possible, however due to the handmade nature of the jewellery, there may be very slight variations between each product.

 

DELIVERY INFORMATION

DELIVERY

• Shipping is currently only within the UK.
• Most items are shipped between 5-10 days from the date the order is placed.
• Your jewellery is dispatched using an appropriate Royal Mail tracked and insured delivery service:
• Royal Mail tracked - £3.50 Delivery is 2-3 working days.
• Special Delivery – £8. Delivery is next working day.

RETURNS

Should you wish to return an item please contact Sarah with your order number within 7 days of receiving your order. Return details including the return address can then be provided.

• A refund can be offered for the item you are returning provided it is unworn, in its original condition and packaging within 14 days of receiving the order.
• Postage costs for the initial order and return postage cannot be reimbursed.
• Goods being returned remain the responsibility of the customer until they have safely arrived, so for your own protection a suitable tracked and insured postal service is recommended.
• Please note earrings cannot be returned for hygiene reasons.
• If you believe an item to be faulty please notify Sarah as soon as possible.

 

PACKAGING

Your jewellery is gift wrapped in a silver foil printed grey box with a linen texture and tied with a ribbon.

 

SUSTAINABILITY

All jewellery is made using recycled sterling silver and gold, and gemstones are from a reliable, traceable source.

The jewellery boxes are made from recycled materials as well as the tissue paper and shipment boxes, and the ribbon is also recyclable.

 

HALLMARKING

All jewellery is hallmarked at the London Assay Office.