DELIVERY & RETURNS
DELIVERY
Items are shipped between 5-10 days from the date the order is placed, although this is sooner for most items.
UK Delivery
- Your jewellery is dispatched using an appropriate Royal Mail tracked and insured delivery service:
- Royal Mail tracked - £4 Delivery is 1- 2 working days.
- Special Delivery – £8 Delivery is next working day.
International Delivery
- Delivery is currently to the USA and Canada.
- Your jewellery is shipped using a Royal Mail International tracked delivery service. A signature will be required on delivery.
- The standard delivery charge for international orders is £18.
- Delivery times are approximately 5-7 business days from dispatch depending on destination.
RETURNS
Should you wish to return an item please contact Sarah with your order number within 7 days of receiving your order. Return details including the return address can then be provided.
- A refund can be offered for the item you are returning provided it is unworn, in its original condition and packaging within 14 days of receiving the order.
- Postage costs for the initial order and return postage cannot be reimbursed.
- Goods being returned remain the responsibility of the customer until they have safely arrived, so for your protection a suitable tracked and insured postal service is recommended.
- Please note earrings cannot be returned for hygiene reasons.
- If you believe an item to be faulty please notify Sarah as soon as possible.